Privacy Policy

1. Scope and contact

This policy explains how KUPO CO., LTD. (“we”, “us” or “our”) handles personal information when you use the KUPO Stage website, submit enquiries or communicate and transact with us by email or at our store.

For privacy enquiries or requests concerning your personal information, contact:

Email: stage@kupo.com.tw

Address: 6F., No. 4, Ln. 609, Sec. 5, Chongxin Rd., Sanchong Dist., New Taipei City, Taiwan

2. Information we collect

Depending on your activities and communications with us, we may process:

• Your name, company name, email address, telephone number and other contact details you provide.
• Enquiries, product requirements, quotations and correspondence.
• Billing, delivery, payment-confirmation, order, repair and after-sales information needed for a transaction or service.
• Technical information generated when you use the website, such as IP addresses, browser and device details, language, pages viewed, referral sources, interactions, and cookies or similar identifiers.

Please do not enter identity-document numbers, payment-card details or unrelated sensitive information in search fields or general enquiries.

3. Purposes and methods of use

We may process information through email, telephone, business systems and website services to respond to enquiries, provide quotations, fulfil orders, deliver after-sales support, manage customer relationships, protect and analyse the website, comply with legal obligations and resolve disputes.

Where permitted by applicable law or with any required consent, we may also use contact details to provide product news, event information and marketing communications. You may ask us to stop marketing communications at any time, free of charge, by contacting us or using the method provided in the message. Necessary order and service communications may continue.

4. Sharing and international processing

Where needed to handle your enquiry or provide services, we may share relevant information with:

• Our personnel responsible for sales, customer service, transactions and repairs.
• Providers supporting our website, business systems, communications, logistics or transactions.
• KUPO Shanghai and relevant overseas distributors handling enquiries for your location or service needs.
• Authorities legally entitled to receive information, or parties involved where necessary for legal proceedings or disputes.

Information may be processed in Taiwan, the United States, Mainland China and the locations of relevant service providers or distributors. We limit sharing according to its purpose and applicable law and provide any required notices, obtain necessary consent or apply other required safeguards.

5. Cookies, analytics and third-party services

Our website uses Shopify for website and related services and Google Analytics 4 to understand website usage. These services may use cookies or similar technologies to process device, browsing and interaction information. Certain Shopify services may also use this information to support platform analytics, service improvements and personalisation.

The website may also use hCaptcha to prevent abuse, load YouTube thumbnails, or link to YouTube, social platforms and documents on Google Drive. Third-party services may process technical information under their own privacy policies when their content is loaded or their services are used.

You can manage cookies through the website’s cookie controls, where displayed, or your browser settings. Restricting cookies may affect some functions. Certain services may process limited technical signals without analytics cookies, so disabling cookies does not necessarily stop all data transmissions.

6. Retention

Retention depends on the purpose of the information, customer relationships, after-sales requirements, legal obligations and dispute-resolution needs. Enquiries, quotations and correspondence currently have no single automatic deletion period and may be retained long-term. Order and repair records may also be stored in our ERP and other business systems.

Website analytics information follows different retention rules from business records. You may contact us to request that we stop using or delete information. We will assess the request under applicable law and any continuing need to retain the information.

7. Your choices and rights

Subject to applicable law, you may request access to or copies of your personal information, correction or supplementation, cessation of collection, processing or use, or deletion. We may reasonably verify your identity before responding.

Providing information is optional. However, without information needed to respond to an enquiry or fulfil a transaction, we may be unable to provide the relevant service. Opting out of marketing does not prevent ordinary product enquiries or transactions.

8. Updates

We may update this policy to reflect changes in services or legal requirements. The current version and last updated date will appear on this page. Where required by law, we will provide additional notice or obtain consent.